Rep AI Product News September 2023
Plus: Yes/No Product Question Filtering, Ask Product Questions From Any Page, and more
🚀 Welcome to the September Edition of Rep news.
We've got some quality updates to share with you. Let’s get into it.
🎯 Train Your AI with Custom FAQs
What's New: You can now train your AI with custom FAQs, making it even more tailored to your store's needs.
Why It Matters: Keep your AI trained on the latest product and company information.
Seasonal products: Keep your AI and customers in the loop about limited-time offerings, ensuring you maximize sales during peak seasons.
New Product Launches: Whenever you introduce a new product, you can add FAQs to educate both the AI and the customers about its features, benefits, and how it differs from existing products.
Sales and Promotions: If you're running a special sale or promotion, FAQs can help communicate the details—like coupon codes, eligible items, and expiration dates—to shoppers.
Inventory Updates: If a popular item is back in stock or if you're discontinuing a product, updated FAQs can help manage customer expectations.
Trending Questions: If you notice a pattern of similar questions being asked by customers, you can proactively add an FAQ to address it.
Collaborations and Partnerships: If you're collaborating with another brand or influencer, FAQs can help explain the nature of the partnership, any exclusive products, and so on.
Sustainability and Ethical Practices: If your brand has a focus on sustainability or ethical sourcing, FAQs can help over-communicate this to people.
✅ Yes/No Questions for Easier Navigation
What's New: Your AI can now ask yes/no questions to help shoppers narrow down their choices.
Why It Matters: Say goodbye to decision fatigue. This feature helps shoppers pinpoint exactly what they're looking for, without getting lost in a sea of options.
Extreme Hat Example:
"Interested in buying a hat? Yes/No"
"Looking for a seasonal hat? Yes/No"
"Is this hat for outdoor activities? Yes/No"
"Interested in designer brands? Yes/No"
Within just a few questions, shoppers can easily find the right hat for them, whether it's for style, for a special occasion, or a strictly functional hat for outdoor adventures.
⏱ Real-Time Catalog Sync
What's New: Say goodbye to 30 second delays. Your catalog is now synced in real-time.
Why It Matters: This ensures your AI is always up-to-date, so you never miss out on a sale due to outdated info.
🌐 Ask Product Questions from Any Page
What's New: Shoppers can now ask product-related questions no matter what page they're on.
Why It Matters: Typically, the AI used the current page it was on for added context. With this new feature, this context expands, regardless of what page a shopper is on. This makes your AI more accessible and versatile, enhancing the user experience.
We had a few merchants request this feature. Let us know how this works out for you.
⭐ Star and Save Conversations
What's New: You can now "star" conversations to save and review them later.
Why It Matters: Keep a highlight reel of all your interactions. It allows you to:
Analyze Success: Review conversations that led to conversions to understand what's working.
Spot Opportunities: Identify recurring questions or issues that could be addressed in FAQs or product descriptions.
Train Staff: Use saved conversations as case studies for training customer service reps or for refining your AI.
Quality Control: Regularly review saved conversations to ensure the AI is meeting your brand standards and customer expectations.
🎨 Quick Start Auto Applies Brand Colors
What's New: New to Rep AI? We'll automatically populate your brand colors to make setup a breeze.
Why It Matters: If you already customized your AI, this won’t affect you. If you haven’t launched your concierge yet, then this should save you some time.
🔥 And That's Not All!
Fine-tuned ChatGPT’s performance to triple check its answers (should be much more accurate now)
Updates to Rep’s attribution model so reporting is more accurate
And squashed many bugs
Spotlight: Ascent Nutrition
We put together a case study featuring Ascent Nutrition.
93% of chat conversations handled without a human
21% increase in conversions
Led to a revenue boost of $18,593
Read the case study here.
Updated Shopify Page
We made some marketing updates as well. You’ll notice an all-new Shopify page with new images.
New Rep Teaser Video
We also launched a new teaser video. Hope you enjoy.
Until next month.